COLOR CLIQUE SHIPPING POLICY

SHIPPING POLICY

HOW IT WORKS

At Color Clique, we strive to deliver your favorite hair dye products to you as quickly and efficiently as possible. Here is all the information you need about our shipping policies.

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

- Standard Shipping: 5-7 business days - $5.99 (free on orders over $50)
- Expedited shipping options available at check out

International Shipping

Coming soon

Customs, Duties, and Taxes

Color Clique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.If you haven’t received your order within the expected delivery time, please contact us at support@colorclique.us with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

We do not ship to P.O. boxes. Please provide a physical address for delivery.

Shipping Restrictions

- We currently do not ship to APO/FPO addresses.
- Certain products may have restrictions or shipping regulations that prevent them from being shipped to specific international destinations.

DAMAGES

Color Clique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Save all packaging materials and damaged goods before filing a claim.

COLOR CLIQUE RETURN POLICY

We accept returns of unopened and unused products within 30 days of the delivery date. To initiate a return, please contact our Customer Service Team at support@colorclique.us for further instructions.

We will refund the value of the returned items and any taxes charged, minus the actual shipping costs. If your order qualified for free shipping, we will deduct the actual shipping cost. Customers are responsible for return shipping costs.

Once we receive your returned product, please allow up to 10 business days for processing. Refunds will be issued to the original payment method used for the order. Please note that refunds typically take up to 5-7 business days to appear in your account due to bank processing times.

For any questions or assistance, please reach out to us at support@colorclique.us.

At Color Clique, we aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help.

RETURNS

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.Returns must be initiated within 30 days of the purchase date.

PROCESS

Request a Return

Email our customer service team at support@colorclique.us with your order number and reason for the return.Our team will review your request and provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.Please use a trackable shipping method and provide the tracking number to our customer service team.

Return Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.Please use a trackable shipping method and provide the tracking number to our customer service team.

Refunds

Approval

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.Please note that it may take some time for your bank or credit card company to process and post the refund.

Non-Refundable Items

Sale items and gift cards are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@colorclique.us with details and photos of the issue.

Damaged or Defective Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@colorclique.us with details and photos of the issue.

If you have any questions about our shipping or return policy, please contact us at:
Email: support@colorclique.us
Thank you for shopping with Color Clique!