COLOR CLIQUE RETURN POLICY

We accept returns of unopened and unused products within 30 days of the delivery date. To initiate a return, please contact our Customer Service Team at support@colorclique.com for further instructions.

We will refund the value of the returned items and any taxes charged, minus the actual shipping costs. If your order qualified for free shipping, we will deduct the actual shipping cost. Customers are responsible for return shipping costs.

Once we receive your returned product, please allow up to 10 business days for processing. Refunds will be issued to the original payment method used for the order. Please note that refunds typically take up to 5-7 business days to appear in your account due to bank processing times.

For any questions or assistance, please reach out to us at support@colorclique.us.

RETURN POLICY

At Color Clique, we aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help.

RETURNS

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns must be initiated within 30 days of the purchase date.

Process

1. Request a Return:
- Email our customer service team at support@colorclique.com with your order number and reason for the return.
- Our team will review your request and provide instructions for returning your item.

2. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
- Please use a trackable shipping method and provide the tracking number to our customer service team.

3. Return Approval:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

1. Approval
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.

2. Non-Refundable Items:
- Sale items and gift cards are non-refundable.

3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@colorclique.com with details and photos of the issue.

4. Damaged or Defective Items
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@colorclique.com with details and photos of the issue.

SHIPPING POLICY

At Color Clique, we strive to deliver your favorite hair dye products to you as quickly and efficiently as possible. Here is all the information you need about our shipping policies.

Processing Time

- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer several shipping options within the United States:
- Standard Shipping: 5-7 business days - $5.99 (free on orders over $50)
- Expedited Shipping: 2-3 business days - $12.99
- Overnight Shipping: 1 business day - $24.99

International Shipping

Coming soon

Customs, Duties, and Taxes:

- Color Clique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

How do I check the status of my order?

- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
- If you haven’t received your order within the expected delivery time, please contact us at support@colorclique.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

- We do not ship to P.O. boxes. Please provide a physical address for delivery.

Shipping Restrictions

- We currently do not ship to APO/FPO addresses.
- Certain products may have restrictions or shipping regulations that prevent them from being shipped to specific international destinations.

Damages

- Color Clique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Save all packaging materials and damaged goods before filing a claim.

If you have any questions about our shipping or return policy, please contact us at:
Email: support@colorclique.com
Thank you for shopping with Color Clique!

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
  

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@colorcliqe.us.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.